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Administrative Reform
Breaking Red Tape, Citizen-Centricity & Mission Karmayogi
PART I — THE PARADIGM SHIFT
2ND ARC RECOMMENDATIONS
The Need for Reform
- India inherited a colonial bureaucracy designed for control and revenue collection (the "Mai-Baap" syndrome), rather than public service.
- **Max Weber's rigid model** created red tape, hierarchical bottlenecks, and systemic apathy toward the common citizen.
- The **2nd Administrative Reforms Commission (ARC)**, headed by Veerappa Moily (2005), laid the blueprint for transitioning from a "ruler-subject" mindset to a modern "service provider-citizen" model.
SEVOTTAM MODEL
Citizen-Centric Administration
- Places the citizen exactly at the center of the administrative machinery.
- **Tools:** **Citizen's Charters** (public declarations of service standards and timelines) and the **Sevottam Model** (a framework for assessing service delivery quality).
- **Public Service Guarantee Acts** passed by several states explicitly fine bureaucrats for failing to deliver services (like caste certificates or ration cards) within a stipulated time limit.
PART II — METRICS & CAPACITY
OUTCOMES OVER OUTLAYS
Performance Management
- Historically, bureaucrats were evaluated based on subjective traits (the Annual Confidential Report or ACR).
- Reform replaced this with the **Performance Appraisal Report (PAR)** and the **360-degree appraisal** mechanism, measuring measurable output and peer feedback.
- **Results Framework Document (RFD):** Ministries must now define clear objectives and measure success by *outcomes* (impact on the ground), not just *outlays* (money spent).
RULES TO ROLES
Mission Karmayogi
- The National Programme for Civil Services Capacity Building (NPCSCB) launched to comprehensively reform HR management in government.
- **Core Philosophy:** Shifting from "Rules-based" administration to **"Roles-based"** human resource management.
- Emphasizes continuous, life-long learning and digital capacity building via the iGOT platform, ensuring civil servants are domain-competent and behaviorally aligned with modern citizen needs.
- Accompanied by **Lateral Entry** reforms to inject specialized private-sector talent directly into joint-secretary level policy-making roles.